Last Updated:  November 2024

Tusangaire Tourism Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform or services. By using Tusangaire, you consent to the practices outlined in this policy.

1. Information We Collect

We collect different types of information when you use our platform, including:

• Personal Information: This includes data that can identify you personally, such as your name, email address, phone number, and payment information.
• Non-Personal Information: This includes technical data such as IP address, browser type, device type, and platform usage statistics.
• Location Data: We may collect your location data to provide location-based services (e.g., to suggest cultural experiences near you), but only if you give permission for this in your device or browser settings.

2. How We Collect Your Information

We collect your information in several ways:

• When You Register: When you create an account or make a booking, we collect personal information such as your name, email address, and payment information.
• When You Use Our Services: As you navigate our platform, we may collect technical information about your device and usage, including IP address and location data, through cookies, log files, and similar technologies.
• When You Provide Feedback: If you leave reviews or submit feedback, we collect the content of your submissions and any personal details you provide.
• Third Parties: We may receive information about you from third-party services, such as social media platforms, if you choose to log in or register via those platforms.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Our Services: We use your personal information to process bookings, confirm reservations, communicate with Experience Providers, and deliver the services you request
• To Improve Our Platform: We analyze usage data to enhance the performance, security, and user experience of our platform.
• To Personalize Your Experience: We may use your information to offer personalized content, recommendations, and experiences based on your preferences and previous interactions.
• To Communicate with You: We may send you important updates, booking confirmations, reminders, marketing messages (with your consent), and customer service communications.
• To Process Payments: We use your payment details to handle transactions and ensure that payment information is securely processed by our payment processors.
• Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Experience Providers: We share your booking details with Experience Providers to facilitate your cultural experiences.
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting services, marketing platforms, and analytics services. These providers are contractually obligated to handle your data in compliance with this Privacy Policy.
• Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights, property, or safety, and those of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of Tusangaire’s assets, your information may be transferred as part of that transaction. You will be notified of any such transfer and any new privacy policy that may apply to your personal information

5. Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on the platform, including:

• Essential Cookies: These are necessary for the platform to function and cannot be disabled.
• Analytical/Performance Cookies: These help us analyze how users interact with the platform to improve user experience.
• Functionality Cookies: These remember your preferences, such as language settings or previous bookings, to provide a more personalized experience.
• Targeting/Advertising Cookies: These cookies track your browsing habits to provide you with relevant ads

You can manage your cookie preferences through your browser settings, although disabling some cookies may affect your ability to use certain features on the platform.

6. How We Protect Your Information

We take the security of your personal information seriously and use various security measures to protect it, including:

• Encryption: We use SSL encryption to protect your data during transmission.
• Access Controls: We limit access to your personal information to employees, contractors, and service providers who need to know the information to operate our platform.
• Data Storage: Personal data is stored in secure systems, and we follow best practices for data protection and privacy
• Monitoring: We continuously monitor our systems for potential vulnerabilities and security breaches.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete data.
• Right to Deletion: You can request that we delete your personal data under certain circumstances (e.g., if it’s no longer needed for the purpose it was collected)
• Right to Restriction of Processing: You may request that we limit the way we use your personal information.
• Right to Object: You may object to the processing of your personal data for certain purposes, such as direct marketing.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have it transferred to another controller.
• Right to Withdraw Consent: If we process your information based on your consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@tusangaire.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce agreements. If you request deletion of your data, we will delete it, subject to any legal retention requirements.

9. Children’s Privacy

Tusangaire is not intended for children under 18, and we do not knowingly collect personal information from anyone under the age of 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your own, including countries that may have different data protection laws than your country. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated policy on our platform and update the “Effective Date.” We encourage you to review this policy regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Tusangaire Tourism Limited
info@tusangaire.com

17 Naguru East Road, Kampala, Uganda